About the Role

The Community Lead is the heartbeat of our team culture, responsible for developing our staff and ensuring every shift embodies our principles of Omotenashi (wholehearted hospitality) and Kaizen (continuous improvement). This role creates the systems and culture that enable our team to deliver exceptional experiences to our members.

Time Commitment

• Full-time position: 35-40 hours per week
• 25-30 hours: Front desk operations and real-time team support
• 10-15 hours: Scheduling, training, performance management, and managing communications with customers

Core Responsibilities

Team Leadership & Development

• Onboard, and train front desk staff
• Create and manage staff schedules ensuring optimal coverage
• Conduct regular one-on-one feedback sessions with team members
• Hold staff accountable to performance standards and company values
• Address conflicts and personnel issues with fairness and clarity
• Foster a culture of continuous improvement and mutual support
• Recognize and celebrate team wins

Communication & Coordination

• Serve as primary point of contact for staff questions and concerns
• Facilitate team meetings and training sessions
• Maintain clear, consistent internal communications