Guest Experience Specialist

About the Role

The Guest Experience Specialist is the foundation of our member experience at The People's Bathhouse, ensuring every visit embodies our commitment to Omotenashi (wholehearted hospitality) and maintaining the pristine environment our members expect. This role combines meticulous facility care with genuine member engagement, creating the clean, welcoming space that makes Embrace North special.

Time Commitment

• Part-time position: 10-40 hours per month
• Must be available for a range of shifts including mornings, evenings & weekends.
• Required to work two shifts per month

Core Responsibilities

Facility Excellence

• Maintain cleanliness and organization of all Embrace North spaces to the highest standards
• Follow our cleaning and sanitation SOPs, and flag any gaps or issues to your lead
• Ensure strict adherence to all health, safety, and sanitation regulations

Member Experience

• Greet and check in members with warmth and professionalism
• Educate members on safe and effective facility usage
• Build authentic relationships with our community
• Handle diverse situations with grace, empathy, and problem-solving
• Operate backend systems for member check-ins and account management
• Gather and relay member feedback to improve experiences