Guest Experience Specialist (Part-Time)

About the Role

We are The People's Bathhouse. Our mission is making sauna and cold water immersion accessible to as many people as possible.

The Guest Experience Specialist is where that mission stops being an idea and becomes a real person's afternoon. You are the first face a nervous first-timer sees, and the reason a member walks into a space that's clean, calm, and held to standard. In our language, you carry the soul of the place. The systems handle what's predictable. You handle what's human — the greeting, the read of the room, the small thing nobody asked for.

Even part-time, you're not "covering a shift." For the hours you're on, the experience of everyone in the building is yours.

How We Work

We are not a company of meetings, boardrooms, and layers of paperwork. We don't run on managers standing over shoulders. Most shifts, you are the only person in the building. There is no one on the floor telling you what to do next.

That is by design. We build systems so no one has to chase tasks, then we trust the person on shift to run them and hold the standard. It only works because the people we hire can think, act, and hold their ground on their own. If that's already how you work, you'll do well here. If waiting to be told what to do feels safer than deciding, this isn't the right fit — and that's genuinely fine.

The System You Own

Your shift. The front desk, the floor, the cleanliness of the space, and the experience of every member who comes through while you're on.

Three things are expected of anyone handed a system here:

  1. Run it. Reliably, to standard, without supervision. The space is held because you're the one holding it.
  2. Improve it. Leave it better than you found it. That's Kaizen in practice — the small "how could this shift have been one percent better."
  3. Own it. When something fails on your watch, you don't point at the system. You fix it and make sure it doesn't fail the same way twice.

The short version we live by: if you see it, you own it. Fix it, don't ask. Ask when you genuinely don't know or when it's above your call. Otherwise, handle it.

Time Commitment